About Shirley Williams

I have a passion to create, resolve and build.I have had a pretty dynamic career that some say has led to a solid reputation as a visionary, result-driven and passionate leader. I say, simplify the complexity, work WITH people and you have a formula that not only deliver results but forms bonds that will stand the test of time. I have led numerous initiatives with a geographical scope that has included Canada, US, The South Americas,Europe and Australia. My professional career spans Biotechnology, Brand & Generic Pharmaceuticals, IBM Business Consulting Services, Healthcare, Retail, Electronics, more recently Mining and now Social Media. I am a biochemist and have a Master of Scence degree in endocrine pharmacology. I am a certified practitioner and professional in Change Management (Prosci), Project Management (PMP/PMI) and Social Media (OMCP, Online Marketing Certified Professional). So that makes my full title to be: Shirley Williams, MSc. PMP. CMC. OCMP. Having spent many years in the LifeSciences (you can check my career profile on Linkedin ) I have now directed my attention to bridging strategy and goals with social media. Loving it! In fact I am passionate about it. I have also produced and currently host my own internet radio show. My programs to-date have included Rise Of The Patient and Give Startups A Chance. I consider myself as an Experience Enabler. I facilitate and advocate for improved experience from the consumer perspective. Thank you for stopping by to check me out!

Patient Experience Parameters As Suggested by Consumers

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Patient Experience Parameters by consumers

Patient Experience Parameters As Suggested by Consumers

I was totally intrigued by a post I recently read titled: Improve the Patient Experience to increase Patient Loyalty. The author analyzed and shared patient experience ratings from the HCAHPS standardized survey used in the US. This is a national US, standardized survey for hospitals.  Continue reading

About timewiseIt- Consumer Experience As Determined by Consumers

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TimewiseIt gives visibility to those institutions, business, products and services that are doing patient centricity and the consumer/patient experience well from the patient and/or consumer perspective.

I believe “Time” is life. Life is about what you do in the time you have. I think we can all agree, we would want more quality in our lives and we would want to use our minutes, hours, days and years as much as possible, wisely. Continue reading